Long & Mcquade Musical Instruments

I went to get my guitar fixed for E-string and my guitar nut needed to be replaced and the person working there, i asked him how much it will charge for the guitar nut to be replaced and he advised that it will cost me 150$ as including the services. The guitar nut if you look on amazon costs only 12-20$ and even you add services it shouldnt cross 100$ but people who arent aware shouldnt get misguided. I know you have specialised team that works there but customers are not fools either. I had to fix my guitar by myself ordering everything online n fixing it. Please work on your customer support and assistance. If i was a new guitar learner i would have lost 150-200$ right away with the person word of mouth.

I know, I know we have all had issues with music store and the staff... I avoided Long & McQuade for a long time, I had multiple bad experiences at other locations but gave this one a try. The store is clean and bright, there was a friendly sales staff who happily greeted me. I am sure that if you're in the market for an instrument you will be able to get it here.

I rented an instrument for $29.46/month and they told me to pay over $200 late fee for one month and 2 days "32 days". When I asked why, they said it's the policy. When they found that it's a mistake, they accused me I was rude. The manager doesn't know the policy of his work place, doesn't what he is doing, and very rude. I am very disappointed and I will never come to this location.

I think Long and MCQuade is a great Canadian Success story.... BUT If I want to order online. I'm stuck with Purolator... I think I see why Amazon is winning the retail battle... If I order from Amazon, my package is on my porch - on time. Every time. Canadian retailers are stuck with Purolator... With Purolator there is a tiny chance your package shows up... but a much bigger chance that you get a message stating that delivery was attempted but nobody was home and you can pick your package up within the next 5 days in ETOBICOKE, (I live in Mississauga). No notice left on the door. I "rescheduled" delivery using the "virtual assistant" (since it is not possible to reach a human at Purolator),and nothing happened. 45 minutes of wasted time. Package is still in Etobicoke. I'm just gonna let them send it back to Long & McQuade and I'll order from Amazon. ALSO... Purolator wants you to spend money on INSURANCE or YOU'RE on the hook if your parcel gets swiped from your porch...